Privacy policy.
This Privacy Policy sets out how Physifix manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Physifix is committed to protecting the privacy of your personal and health information.
Collection of Your Personal Information
To provide physiotherapy services, we need to collect and store personal and health information such as:
Contact details (name, address, phone, email)
Date of birth and emergency contact information
Medical history, health information, referrals, treatment notes
Medicare, DVA, private health insurance or compensation claim details
Billing, payment, and appointment information
We collect this information directly from you (through forms, consultations, or communications) or from third parties involved in your care (e.g., doctors, specialists, insurers), where you have provided consent or it is permitted by law.
If you do not provide the requested information, we may not be able to provide our services safely or effectively.
Use and Disclosure of Your Personal Information
We use your personal information primarily to:
Assess, diagnose, and provide physiotherapy treatment
Manage your care within the practice and with other health professionals involved in your treatment
Administer billing and payments (including Medicare, DVA, insurers, or compensation agencies)
Communicate with you regarding appointments, reminders, and health-related updates
Your information may be disclosed to:
Your GP, specialists, or other allied health providers involved in your care
Insurers, employers, or compensation bodies (where relevant)
Third-party service providers (e.g., IT, accounting, secure storage providers) — only to the extent necessary to deliver services, and subject to confidentiality agreements
We do not disclose your personal information to overseas recipients.
Website and Analytics
When you visit our website, we may collect non-identifiable information such as browser type, operating system, pages viewed, and time spent on site. We use this information for website performance, security, and service improvements.
Cookies may be used to improve your online experience. You can disable cookies in your browser settings, but some website functions may not work as intended.
Our website may use Google Analytics and may integrate with third-party platforms such as Facebook or Instagram for marketing purposes. No personal health information is shared with these platforms.
Data Security
Physifix takes reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access. Information is stored securely in electronic and/or paper form, with access restricted to authorised staff only.
When your information is no longer required, we securely destroy or de-identify it, subject to legal record-keeping requirements (e.g., 7 years for adults, until age 25 for minors).
Access to and Correction of Your Information
You have the right to access and request correction of your personal information. Requests can be made verbally or in writing. We may charge a reasonable fee for providing copies but not for making the request.
If access is denied, we will provide you with written reasons and information on how to complain.
Complaints
If you believe your privacy has been breached, please contact us. We take complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
Physifix may update this Privacy Policy from time to time to reflect changes in law or practice. The latest version will be available on our website and in our clinic.
Contact Us
For questions or concerns about this Privacy Policy or the way we handle your information, please contact:
Privacy Officer – Pratik Raichura
📍 604/1B George St, Mayfield NSW 2304
📞 0498654824
📧 raichurapratik@gmail.com